PRIVACY POLICY

Ray Bachmann Real Estate

Effective Date: 1 July 2026

1. Our Commitment to Privacy

Ray Bachmann Real Estate ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Australian laws.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information.

2. What Personal Information We Collect

Depending on the services we provide, we may collect:

• Full name
• Residential and postal address
• Email address
• Telephone numbers
• Date of birth
• Driver licence, passport and other identification documents
• Financial information
• Employment details
• Rental history
• Property ownership information
• Bank account details
• Trust account information
• CCTV footage (where applicable)
• Images and photographs
• Information required to comply with Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) obligations
• Any other information necessary to provide our real estate services.

3. How We Collect Personal Information

We may collect personal information:

• Directly from you
• Through tenancy applications
• Property sales contracts
• Property management agreements
• Appraisal requests
• Inspection registrations
• Enquiry forms
• Telephone conversations
• Emails
• Our website
• Social media platforms
• Government authorities
• Identity verification providers
• Credit reporting agencies
• Referees
• Previous agents
• Publicly available records where permitted by law.

4. Why We Collect Your Information

We collect personal information to:

• Sell property
• Lease property
• Manage rental properties
• Conduct appraisals
• Arrange inspections
• Prepare contracts
• Verify your identity
• Conduct reference checks
• Comply with legal obligations
• Maintain trust accounts
• Arrange repairs and maintenance
• Process rental applications
• Respond to enquiries
• Provide customer service
• Send marketing communications (where permitted or with your consent)
• Improve our services.

5. Disclosure of Personal Information

Your personal information may be disclosed to:

• Property owners
• Purchasers
• Vendors
• Tenants
• Prospective buyers
• Solicitors
• Conveyancers
• Mortgage brokers
• Financial institutions
• Tradespeople
• Insurance companies
• Utility providers (where authorized)
• Identity verification providers
• Government agencies
• The Residential Tenancies Authority (RTA)
• Queensland Titles Registry
• Courts and Tribunals
• Debt collection agencies
• Professional advisers
• Technology service providers
• Other parties where required or authorized by law.

We will not sell your personal information.

6. Marketing

We may use your contact details to provide:

• Property alerts
• Market updates
• Newsletters
• Information about our services

You may opt out of receiving marketing communications at any time by contacting our office or using the unsubscribe facility contained in electronic communications.

7. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification and disclosure.

Information may be stored:

• Electronically
• In secure cloud-based systems
• In secure paper files

Only authorized staff have access to personal information required to perform their duties.

8. Identity Verification

Where required by law or industry practice, we may collect and verify identity documents.

These documents are stored securely and retained only for as long as required by law or our legitimate business purposes.

9. Anti-Money Laundering Compliance

Where applicable, we may collect additional personal information to comply with the Anti-Money Laundering and Counter-Terrorism Financing Act and any associated regulations.

10. Access to Your Information

You may request access to the personal information we hold about you.

Requests should be made in writing.

We may refuse access where permitted by law.

11. Correction of Information

If you believe information we hold is inaccurate, incomplete or out of date, please contact us and we will take reasonable steps to correct it.

12. Website

Our website may use cookies and analytics tools to improve user experience.

Cookies do not generally identify you personally unless you voluntarily provide information through our website.

13. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites.

14. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal obligations
• Resolve disputes
• Maintain business records

Information is securely destroyed or de-identified when no longer required.

15. Privacy Complaints

If you have concerns regarding how your personal information has been handled, please contact us.

Principal
Ramon Bachmann

Ray Bachmann Real Estate

Phone: 0754651493

Email: ramon@raybachmann.com.au

Address: 150 Patrick St, Laidley QLD 4341

We will investigate your complaint and aim to respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

16. Changes to this Policy

This Privacy Policy may be updated from time to time.

The latest version will always be available on our website.

Ray Bachmann Real Estate

Providing professional real estate services while respecting and protecting your privacy.